| Manufacturing | |
|---|---|
| Insourcing | Insource and perform production or operations that previously was handled by an external party |
| Outsourcing | Outsource production or operations to an external party that previously was handled in-house |
| Brands | |
|---|---|
| DSI (Digital Sentimental Index) | Tool that measure brand’s digital presence |
| NPS (Net Promotor Score) | Tool that continuously measures various aspects of customer and consumer experience linked to profitability, loyalty and recommendation |
| Brand extension | New products or design within a brand |
| Line extension | New flavors and sizes of a brand |
| EMV | Retailers’ own brands |
| Collaboration in sustainability | |
|---|---|
| WCF (World Cocoa Foundation) | Manages a range of programmes aimed at increasing the cocoa farmers’ incomes and promoting sustainable cultivation |
| Caobisco | Supports International Cocoa Initiatives, for example through the development of control and certification systems for cocoa production |
| RSPO (Round Table on Sustainable Palm Oil) | Is committed to promoting the growth and use of sustainable palm oil worldwide |
| FN Global Compact | UN initiative to make companies aware of and take active responsibility for ten internationally recognised principles in the four areas of Human Rights, Labor, Environment and Anti-corruption |
| Chokofa | A Swedish industry association that contributes contacts, expertise and projects in which Cloetta takes part |
| FNLI | The Dutch Food Industry Federation |
| VBZ | Association of the Dutch Bakery and Confectionery Industry, the Netherlands |
| AIDI | Italian Confectionary Industry |
| IBC | Italian Branded Products Industry. |
| ISA | International Sweeteners Association, Italy |
| ETL | Finnish Food Industries’ Federation |
| DI | Danish Chocolate and Confectionery Industries |
| Choprabisco | Belgian industry association |
| HSH | The Federation of Norwegian Commercial and Service Enterprises |
| Sales | |
|---|---|
| Grocery trade | For example the major supermarket chains |
| Service trade | For example petrol stations, service and convenience stores, kiosks etc. |
| Travel Retail | For example shipping companies, charter airlines and airports |
| Certifications and framework | |
|---|---|
| BRC Global Standard for Food Safety | Standard to ensure product safety and quality |
| ISO 9001 | A quality management system, i.e., a collection of standards that covers a company’s quality processes, ranging from how to answer the phone to how to avoid malfunctions. A management describes how to continuously improve and adjust their operations to meet customer needs |
| ISO 14001 | A collective name for the standards about environmental management. These standards create an environmental management system that can be easily integrated into existing operations and to facilitate the work and provide a working model for continuous improvement |
| OHSAS 18001 | A standard that helps organisations in a systematic manner to achieve a good work environment. The standard also encourages businesses to integrate their work environment in a management system that also includes the quality and environmental governance |
| HACCP (Hazard Analysis Critical Control Points) | A standardised method of work which describes how to systematically map, assess and control hazards in food production with a view to food must be safe for the consumer. It may be microbiological, chemical, allergenic and physical hazards |
| GRI (Global Reporting Initiatives) | A network-based organisation that has developed a framework for sustainability reporting. The framework is based on the principles and indicators that organisations can use to measure and report their economic, environmental, and social behavior |